Welcome to Liyamado! These Terms of Use and Service govern your access to and use of our platform, products, and services. By accessing or using the Liyamado platform (“Platform” shall refer to all relevant applications and websites), you agree to comply with these Terms. Please read them carefully.
You must be at least 18 (eighteen) years of age before you can use the Liyamado platform. By using this platform, you warrant that you are at least 18 years of age and you may legally adhere to this Agreement. Liyamado platform assumes no responsibility for liabilities related to age misrepresentation.
I. General Use and Services
- By using the Liyamado platform or services, you agree to these Terms of use and our Privacy Policy. If you do not agree with any part of these terms, please discontinue your use of our platform.
- Using this platform or opening a Liyamado account (“User”, “You” or “Your”), you are aware of your legal rights and obligations with respect to Liyamado platform and its affiliates and subsidiaries (individually and collectively, “Liyamado”, “we”, “us” or “our”).
- The “Services” we provide or make available include (i) the platform, (ii) the services provided by the platform and by Liyamado client software made available through the platform, and (iii) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the platform or its related services (“Content”). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Liyamado.
1.2 As a user of this platform, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password. If you think there are any possible issues regarding the security of your account on the website (see PRIVACY POLICY) or inform us immediately so we may address them accordingly. We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.
1.3 Our Services include an online platform service that provides a user to sell a product between the buyer (“Buyer”) and the seller (“Seller”) (collectively “you”, “Users” or “Parties”). The actual contract for sale is directly between Buyer and Seller and Liyamado platform is not a party to that or any other contract between Buyer and Seller and accepts no obligations in connection with any such contract. Parties to such a transaction will be entirely responsible for the sales contract between seller and buyer, the listing of products, warranty of purchase and the like. Liyamado platform is not involved in the transaction between Users. We may or may not pre-screen Users or the Content or information provided by Users. This platform reserves the right to remove any Content or information posted by you. We cannot ensure that Users will actually complete a transaction.
1.4 Users understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged or, lost during the course of delivery or where there is failure of delivery, Users acknowledge and agree that Liyamado will not be liable for any damage, expense, cost or fees resulting therefrom and Seller and/or Buyer will reach out to the Logistics Service Provider that selle made to resolve such dispute.
1.5 This platform reserves the right to change, modify, suspend or discontinue all or any part of this platform or the Services at any time or upon notice as required by local laws. Liyamado may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. Liyamado may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability, including, but not limited to, your failure to comply with these Terms of Service.
II. PRIVACY POLICY
Liyamado platform is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.
You agree to use the website for lawful purposes only and comply with all applicable local laws, including the Philippine Data Privacy Act of 2012.
1. INFORMATION WE COLLECT
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email address, date of birth, address, contact information, etc,, which you submit to us through the registration process at the Liyamado platform
1.1 Information collected via Technology
To activate the Service you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do need to submit further Personal Information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
1.2 Information you provide us by registering for an account
In addition to the information provided automatically by your browser when you visit the Liyamado platform, to become a User to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.
1.3 Children’s Privacy
The Liyamado platform and the Service are not directed to anyone under the age of 18. We does not knowingly collect or solicit information from anyone under the age of 18, or allow anyone under the age of 18 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us immediately.
2. HOW WE USE AND SHARE INFORMATION
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services at Liyamado platform , such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
In general, the Personal Information you provide to us is used to help us communicate with you. Wherein, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Liyamado platform . This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Liyamado platform so that you may opt out of the new information practices. We suggest that you check periodically if you are concerned about how your information is used.
3. HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
4. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications. You can also indicate that you do not wish to receive marketing communications from us.
5. LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Liyamado platform and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on Liyamado platform or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
6. CHANGES TO OUR PRIVACY POLICY
The Liyamado platform reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on the Liyamado platform. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Liyamado platform and this privacy page for updates.
III. PAYMENT POLICY
We aim to provide secure and flexible payment options for all our user. This Payment Policy explains how payments are handled through our trusted payment partners.
Please read these terms carefully before using the online payment facility. Using the online payment facility on this platform indicates that you accept these terms. If you do not accept these terms do not use this facility.
Terms and Conditions:
- Liyamado platform shall process all instructions received using the information you provide. You shall accept full responsibility for all transactions processed through the use of such information whether or not processed with your knowledge or by your authority.
- By purchasing products on the Liyamado platform, you agree to pay all applicable fees, including taxes and handling charges.
- We accept payments through secure gateways, including credit cards, debit cards, and other online payment options allowed in the Philippines. Buyers may only change their preferred mode of payment for their purchase prior to making payment.
- Your access to the Liyamado platform through third-party network providers is subject to their respective terms and conditions. The security of data transmitted through such networks is covered by the governing policies of the network provider.
- We shall not be responsible for any charges imposed on you or any other action taken against you by a seller arising from non-processing of your payment due to your failure to follow exact payment instructions.
- We are not be held liable against any and all proceedings, claims, losses, damages or expenses, including legal costs, that arise from your use of our payment transaction.
- All payments made through this platform are final and executory. However, the Liyamado platform reserves the right to not process a transaction due to internal reasons. Such payments may be subject to refund (see Refund Policy).
- We shall not be held liable for delays in processing of your payment due to corresponding delays, system problems, internal maintenance, or maintenance with our payment collection partners. The Liyamado platform will not be compelled to explain the reasons for such incidents.
- All online payment transactions are processed securely through third-party payment gateways using SSL encryption.
- Liyamado platform takes no responsibility and no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or a wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use a certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.
- Excess portion of your payment is forfeited. Payments less than the amount due will not be processed.
IV. RETURN AND REFUND POLICY
We strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we follow the Consumer Protection Act of the Philippines. We’re here to help and offer refunds under the conditions.
- Eligibility for Refunds
We offer refunds on purchases made through our platform, subject to the following conditions:
1.1 Items were not received within the Seller extent on delivery time frame.
1.2 Products must be returned within 30 days from the date of purchase.
1.3 The product must be in its original condition, unused, and with all tags or packaging intact.
1.4 Proof of transaction from buyer (receipt or order confirmation) is required for all refund requests.
1.5 We may require you to provide additional information prior to processing any refund.
1.6 Processing Refund may take 15 – 30 days prior to date request.
- Refund Process
To request a refund, please follow these steps:
2.1 Contact our customer service team at support@liyamado.com within the refund period.
2.2 Provide details of the order and the reason for the return.
2.3 Once your refund request is approved, you will receive instructions for returning the product (if applicable).
2.4 Refunds will be processed to the original payment method, and may take 5-10 business days to appear in your account.
For further assistance you may contact us at support@liyamado.com.